Frequently Asked Questions

Below are some questions that we frequently get asked.  If you don't see your question or answer here, then be sure to give one of our locations a call and they will be happy to assist you!  
 

Q.  Can we reserve a weekday party?

A.  Yes, you can reserve a party during the week.  
We offer semi-private birthday parties during our regular play hours.

Q.  How long is the actual private party?

A.  A Private Party is 1 hour and 40 minutes long. 

The 1st part is 60 minutes in the play area and the second part is 40 minutes in the party room.

Q. How long is the actual semi-private party?

A.  The Semi-Private takes place during regular business hours and is 1 hour and 30 minutes long. 

The 1st part is 50 minutes in the play area with the public and the second part is 40 minutes in the party room.

 

Q.  Are decorations allowed at BB Kidz Klub?

A.  Yes, however, decorations must be kept to a minimum. 

There is no hanging of banners/signs to the walls or from the ceiling. 

There is only 20 minutes between parties for staff to  clean-up and set-up for the next party.

We sincerely appreciate your cooperation and understanding!

Q.  Are piñatas allowed?

A.  We are sorry, but piñatas are not allowed in the facility.

Q.  Can we open gift’s during the party?

A.  Unfortunately, gifts are not allowed to be opened for the simple fact that there is not enough time for the child to enjoy the many gifts.  This is a normal standard within the Family Entertainment Industry.

Q.  Can I get into the party room once I arrive?

A.  Yes, you will be able to get into the party room approximately 10-15 MINUTES prior to your party start time.
Please remember that this is a dual clean-up and set-up time for both you and the staff.  Thanks!

 

Q.  Can outside food be brought in to BB Kidz Klub?

A.  Yes, you may bring in outside food as long you remember that BB Kidz Klub is a nut free facility.

Q.  What time should the food/pizza be delivered or ready to be served?

A.  It is a good idea to make sure your food or pizza is delivered 45 minutes into the party. 

Be sure to inform the pizza or delivery person to be there at least 10 minutes prior to entering the party room!

Q.  Do you provide party invitations?

A.  Yes! We have FREE printable invitations! You can download them Here:  Leominster  |  Marlborough  |  Westford

 

Q.  Can we go back into the play area after we are done in the party room?

A.  Sorry, but due to our rotating party schedule we cannot allow a return to the play area.
Please ask the front desk on your way out when the next Open Play hours are for your next visit!

 

Q.  May I bring a stroller into the play area?

A.  For safety concerns and liability, we are sorry, but we cannot allow strollers into the play area.

Q.  Is there a time limit on how long we can stay and play?

A.  Yes, there is a 2-hour play limit currently in place.

During busy times such as school vacation weeks and holidays, the two-hour play limit is thoroughly enforced. 

 

Q.  I have an unexpected conflict on my scheduled party date, can I get my deposit back?

A.  We apologize, but ALL DEPOSITS ARE NON-REFUNDABLE.  

We will work with you however to find a different date and reschedule your party for a different day and time.

Don't see your question here? Then please reach out to one of our staff members!

Have additional questions? Send us an email and someone from the staff will get back to you just as soon as possible!

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Contact Us

© Copyright 2018 by BB Kidz Klub, Inc.
Created and Managed by 

Tel: (508) 251-1924

Email: Marlborough@BBKidzKlub.com

Address

21 Apex Drive
Marlborough,  MA  01752